FAQ
1. Product & Details
Q: What materials are your ornaments made of?
A: Our decor uses diverse materials: desktop ornaments (ceramic, resin, wood); floor decor (woven rattan, metal, stone); wall accents (metal, canvas, wood). Exact materials are listed on each product page.
Q: Do you provide dimensions for all pieces?
A: Yes—every item (e.g., a desktop sculpture, floor vase) has detailed dimensions (height, width, depth) on its product page to help you check fit for your space.
Q: Are wall accents easy to install?
A: Most wall decor (e.g., plaques, small hangings) includes basic hardware (nails, hooks) and simple instructions. Large/heavy pieces may need professional installation—we note this on product pages.
2. Care & Maintenance
Q: How to clean a ceramic desktop ornament?
A: Wipe gently with a dry or slightly damp cloth. Avoid harsh cleaners (they may damage paint or glaze).
Q: Can woven floor baskets handle moisture?
A: No—keep them away from water. Spot clean with a dry brush if dusty; mild soap and a damp cloth for small stains, then air dry fully.
Q: Will metal wall art rust?
A: Our metal decor uses rust-resistant coatings, but avoid hanging them in humid areas (e.g., bathrooms) to extend lifespan.
3. Orders & Shipping
Q: Where do you ship from, and how long does delivery take?
A: Orders ship from our Jacksonville, Florida hub (7868 Morse Ave, Jacksonville Florida 32244) or overseas warehouses. 3-5 days to U.S./European core areas; 7-12 days to remote regions—we ship to 80+ countries.
Q: How to track my decor order?
A: A tracking number is sent to your email after shipping. Check status in “My Orders” or via carriers like DHL/USPS.
4. Returns & Exchanges
Q: Can I return a broken ceramic ornament?
A: Yes—if it arrives damaged, email us photos within 7 days. We cover return shipping and send a replacement or refund.
Q: What if the decor is smaller than I expected?
A: You can return it within 30 days (unused, original packaging) but must pay return shipping + a 7% restocking fee.
5. Other Questions
Q: Do you offer bulk discounts for office decor?
A: Yes—10+ pieces get 12% off, 20+ get 18% off. Email us to discuss custom sets.
Q: When will out-of-stock wall hangings restock?
A: Popular items restock every 3-4 weeks. Use the “Notify Me” button on product pages for alerts.